General Manager Announcement

General Manager Announcement

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Carmen Cruz to Oversee Operations and Continued Success at Luxurious Bay Area Boutique Hotel

SAUSALITO, Calif (March 14, 2016) – MetWest Terra Hospitality is proud to welcome General Manager, Carmen Cruz to the esteemed Casa Madrona Hotel & Spa. An established leader in the hospitality industry, Cruz brings more than 25 years of international hotel experience to the historic property. In her new role, Cruz is responsible for the continued success of the hotel, overseeing the day-to-day operations and providing exceptional guest service at one of the Bay Area’s most luxurious destinations.

“We are incredibly fortunate to have Carmen join the team at Casa Madrona, as we’re confident in her skills and passion for the hospitality industry,” states Gary Gutierrez President HRI Lodging. “Carmen’s impressive background paired with her proven results will be instrumental in the continued success and momentum of the property.”

Cruz was born and raised in Barcelona, Spain where she began her illustrious career at luxury, five-star, five-diamond and boutique hotels throughout Europe. Following her move to the Bay Area, Cruz rose from front office manager to director of front office operations at the Hilton San Francisco. She later went on to hold key management positions at the Hilton Pasadena, and The Curtis Hotel in Denver, Colorado. Prior to joining MetWest Terra Hospitality, Cruz was General Manager at Hotel Zephyr, where she successfully led a -million-dollar renovation while achieving, along with increased revenues through strategic partnerships.

“I’m delighted to join the management team at Casa Madrona Hotel & Spa,” said Cruz. “Located on the waterfront, rich with history and charm, I consider Casa Madrona one of the most notable hotels in the Bay Area and look forward to making a lasting impact.”

Cruz earned her Bachelor Degree in Hotel and Restaurant Administration at the UB Centro Espanol De Nuevas Profesions, and completed certificate programs in both Business Administration and Revenue Management from University of California at Berkeley and Cornell University. Cruz has truly found her home in the Bay Area, as the culture and beauty of a waterfront town like Sausalito feels just like her home in Barcelona.





Casa Madrona Hotel & Spa is poised on a lush hillside overlooking Richardson Bay. Located on the waterfront in downtown Sausalito, a picturesque and upscale Bay Area community north of San Francisco, the property is located just across the Golden Gate Bridge and in close proximity to Napa and Sonoma wine countries, downtown San Francisco and National Park scenery. In May 2014, a highly-anticipated unveiling showcased a number of notable highlights including the complete renovation of the hotel’s historic Mansion built in 1885, the restructuring and redesign of the Mansion’s eleven guest rooms including the new, standout 5,000-square-foot Alexandrite Suite and the 1,700-square-foot Junto meeting and event space, plus the renovation of its seven upper hillside cottages. All of which have been updated and perfected by a world-renowned design team, and seamlessly paired with leading, cutting-edge technology and the finest amenities. This intimate, Northern California hotel perfectly blends the amenities of a full-service hotel with the charm of a historic inn. Casa Madrona Hotel & Spa is managed by MetWest Terra Hospitality, whose other San Francisco Bay Area collection properties include: The Lodge at Tiburon, Toll House Hotel (Los Gatos) and Hotel Abri (Union Square). For reservations and additional information, please visit or call 800.288.0502. To follow more of Casa Madrona’s promotions join us on Twitter: @CasaMadrona or Facebook:



MetWest Terra Hospitality is comprised of a diverse group of capital managers, real estate professionals, and lifetime hotel operators. The team is led by Chairman Richard S. Hollander who calls on nearly three decades of the successful founding and management of institutional investment strategies, which combined for total assets under management of $80.0 billion.  MetWest Terra Hospitality operates The Inn at Jackson Hole in Jackson Hole, Hotel Abri in San Francisco, Casa Madrona Hotel & Spa in Sausalito, The Lodge at Tiburon in Tiburon, Toll House Hotel in Los Gatos. For more information please visit