MetWest Terra Hospitality has a strong commitment to providing excellent service to all of our customers and visitors of our Web sites, including respecting your concerns about privacy. We understand that you may have questions about how these Web site collects and uses the information that you provide to us. We have prepared this statement to inform you of the privacy principles that govern this Web site, including MetWestTerra.com and other MetWest Terra sites included within MetWestTerra.com, which are listed in this privacy statement (“Statement”).
This Statement contains numerous general and technical details about the steps we take to respect your privacy concerns. We have organized the Statement by major processes and areas so that you can quickly link to the information of most interest to you.
At MetWest Terra, meeting your needs and expectations form the foundation of everything we do–including protecting your privacy.
If after reviewing this Statement, you have any questions or privacy concerns please send an email to privacy@MetWestTerra.com or send a letter to:
MetWest Terra Hospitality LLC.
PO Box 253
Teton Village, WY 83025
This Statement was last updated on July 7, 2011. In the future, we may need to make additional changes. All changes will be highlighted here so that you will always understand our current practices with respect to the information we gather, how we might use that information and disclosure of that information to third parties.
This Web site does not collect personally identifiable information when you browse this Web site and request pages from our servers unless you voluntarily and knowingly provide it to us. This means that we will not know your name, your email address, or any other personally identifiable information just because you browse the Web site unless you access the Web site from a link in an email that we sent.
In this case we will know who you are based on the information you previously supplied to us. When you request a page from our Web site, our servers log the information provided in the HTTP request header including the IP number, the time of the request, the URL of your request and other information that is provided in the HTTP header. We collect the HTTP request header information in order to make our Web sites function correctly and provide you the functionality that you see on this Web site. We also use this information to personalize content presented to you, better understand how visitors use our Web site and how we can better tune it, its contents, and functionality to meet your needs.
Information We Collect and How We Use It
When we need to collect personally identifiable information from you to provide you with a particular service, we will ask you to voluntarily supply us with the information we need. For example, if you would like to make a reservation at one of our hotels, we will ask you for information such as name, address, telephone number, email address, credit card number and room
preference to process your reservation. We will use your email address to send a confirmation and, if necessary, might use the other information to contact you for help in processing the reservation. We will also use your email address to send you a pre-arrival message summarizing your confirmation details and providing other information about the area and the hotel; notify you about special offers and promotions as described in the email section of this privacy statement; as well as send you periodic satisfaction or market research surveys.
You can opt out of marketing emails at any time. You can also opt out of MetWest Terra research surveys. The same types of information would be requested to complete a gift certificate purchase. On occasion, we use third parties to provide us with additional contact information about you given the information you provided to us directly. For example, if we know your name and postal address, we may use a third party to provide us with your email address. We would then use this information for market analysis and marketing purposes.
Occasionally, you may be requested to provide personally identifiable information about others to us (for example, the name, address and contact details of your travel companion). In such cases, we rely on you to obtain that other persons’ consent for disclosing their information to us and inform that other persons about us, how we will use the information and our contact details for any queries.
This Web site is not intended for children and we do not knowingly solicit or collect personally identifiable information from children. We do present information regarding The MetWest Terra Kids program on this site for the reference of adults that are interested in activities at our locations for children.
The personally identifiable information you provide to us for making a reservation is made available to the applicable hotel for the purpose of meeting your reservation request. After making a reservation or completing your stay at a MetWest Terra hotel, unless you tell us otherwise, the information you provide will be used by us for marketing of MetWest Terra hotels and other MetWest Terra products. MetWest Terra may use the services of third-party mail houses for the sole purpose of mailing materials.
Securing the Transmission and Storage of Information
We treat the information you provide to us as confidential information; it is, accordingly, subject to our company’s security procedures and policies regarding protection and use of confidential information. When we ask you for credit card data, it is transferred over a Secured Sockets Layer (SSL) line, provided you are using a SSL enabled browser such as Microsoft Internet Explorer or Mozilla Firefox. We also use SSL on other pages where you would enter personally identifiable information. This ensures that your information is encrypted as it travels over the Internet. This secure mode is enabled before any such information is transmitted from your computer or web-enabled device. You will know you are in secure mode when the padlock or key icon in the lower right-hand or left-hand corner of the computer screen appears in the locked position. In addition, when accessing a secure server, the first characters of the site address will change from “http” to “https.”
After information reaches MetWest Terra it is stored on a secure server that resides behind firewalls designed to block unauthorized access from outside of MetWest Terra. Because laws applicable to personal information vary by country, our hotels or other business operations may put in place additional measures that vary depending on the applicable legal requirements. Information collected on the Web sites covered by this privacy statement is generally processed and stored in the United States.
Travel Related Services
To provide you with a single source for purchasing packages that include other travel-related services such as airline tickets or rental cars, we have entered into agreements with select reputable third-party travel companies that aggregate inventory information from suppliers such as airlines and car rental companies. If you desire to purchase a package that is facilitated through MetWestTerra.com you will be linked to a MetWest Terra branded Web site that is hosted by the travel company. If you choose to purchase a package, it is necessary for you to provide personally identifiable information to execute the purchase. This information is then provided to the suppliers (e.g., airlines) for processing. We have entered into contracts with these third-party travel companies requiring that they secure your personally identifiable information as well as use it only to execute the transactions you request. The same security and privacy commitments have been obtained from the suppliers. However, you should be aware that any personally identifiable information you have supplied directly to a supplier in any manner, in the past or in the future, is subject to their privacy statement and practices, for which MetWest Terra has no responsibility.
Disclosure of Information to Third Parties
In addition to the travel-related services and required information sharing described directly above, MetWest Terra does use the services of third parties, such as market researchers, fulfillment houses, email service providers and mail houses that process mail for the MetWest Terra group of companies, persons authorized by you, and MetWest Terra franchisees as well as
such entities and marketing companies that provide these services for the MetWest Terra group of companies. These parties are contractually prohibited from using personally identifiable information for any purpose other than for the purpose MetWest Terra specifies. We do provide non-personally identifiable information to certain service providers for their use on an aggregated basis for the purpose of performing their contractual obligations to us. Except as described in this paragraph and the sections above titled “Travel Related Services” we do not
permit the sale or transfer of personally identifiable information to entities outside of the MetWest Terra family of companies and hotels and our third party service providers for any non MetWest Terra use without your approval.
Our Website uses “cookie” technology. “Cookies” are encrypted strings of text that a Web site stores on a user’s computer. Our Web site requires the use of a Cookie throughout the online reservation process. Without Cookies we will not be able to keep information you enter on multiple pages together. For example, unless MetWestTerra.com can remember the dates you used in your hotel search, we will not be able to check room availability. Cookies also enable us to customize our Web site and offerings to your needs and provide you with a better online experience on MetWest Terra.com. In addition, Cookies are used to:
- Measure usage of various pages on our Web site to help us make our information more pertinent to your needs and easy for you to access; and
- Provide functionality such as online reservations, and other functionality that we believe would be of interest and value to you.
You may set your browser to block Cookies (consult the instructions for your particular browser on how to do this), although doing so will adversely affect your ability to perform certain transactions, use certain functionality, and access certain content on our Web site.
MetWest Terra and its third-party service providers use pixel tags (also known as “clear gifs” “beacon gifs” etc.). Pixel tags are not visible to the user of the Web site and consist of a few lines of computer coding delivered with the Web page. Pixel tags are not used to collect any personally identifiable information about you apart from what you voluntarily provide us in your dealings with MetWest Terra. MetWest Terra and our email service provider use pixel tags to:
- Track customer response to MetWest Terra advertisements and Website content;
- Determine your ability to receive HTML-based email messages. Our email service provider includes a pixel tag, which they refer to as a “coded sensor” in all of the HTML-based messages sent on our behalf. The sensor activates when the email message is opened and flags the email address of the user as one that is capable of receiving HTML-based email messages. This capability helps our service provider to send the email in a format you can read. The sensor does not collect or use any other information. If you cannot receive HTML, you will not receive a functioning sensor;
- Know how many users open an email and allow our service provider to compile aggregated statistics about an email campaign for us; and
- Allow us to better target interactive advertising, enhance customer support and site usability, and provide offers and promotions that we believe would be of interest to you.
Events and Meetings
If you would like to submit a request for proposal online or order a complimentary copy of our Meeting Planner brochure you will be required to provide certain personally identifiable information. All personally identifiable information you provide such as name, mailing address, email address and telephone number will be transmitted to MetWest Terra as an email
via the Internet and is not encrypted. Personally identifiable information you provide to us will be treated as confidential information and is subject to our company’s security procedures and policies regarding protection and use of confidential information. MetWest Terra will not use this information for any other purposes.
Careers at MetWest Terra
Applies to the MetWestTerra.com and affiliate website.
MetWest Terra uses select private label databases and tools hosted by third parties on their Web sites to collect information from individuals that wish to be considered for potential employment. Information you provide to us via these private label services is accessible and confidential to MetWest Terra. By submitting your application and providing this information, you understand and agree that the information that you provide will be transferred to the United States and may also be transferred to additional countries, other than your country of origin, for consideration for employment.
MetWest Terra will not use the information you provide for any purpose other than to allow you to conduct automated job searches or determine your qualifications for potential employment with MetWest Terra. The third-party service providers located in the United States or United Kingdom are prohibited from using the information you provide for any purpose other than collecting it on our behalf.